Let’s face it, sometimes people get crazy up in the air. Whether it’s the stress of travel, too much alcohol, too many prescription drugs...

Service animals have long accompanied disabled passengers on commercial aircraft. They have been trained to perform certain tasks that...

#Airbus, the European Aerospace Company that provides the only real global competition to #Boeing, announced in 2010 that it would...

We need to be prepared for all sorts of questions and respond to all sorts of situations when we work the Information Desk. But sometimes...

All sorts of interesting things occur while working as a Volunteer Ambassador at the #RDUAirport. If you've been following this blog...

Nearly every week while working the Information Desk I’m asked when the #Finnair flight from Helsinki or the #KLM flight from Amsterdam...

In an earlier post, I told you about the advantages of Global Entry. Now I’d like to acquaint you with Mobile Passport Control and the...

I enjoyed another week of helping travelers solve problems at the Information Desk. I also had an interesting brush with a departing...

This week at the Information Desk, I came into contact with two interesting student visitors and a real life encounter with a gentleman...